Introduction
Welcome to ArcFoundry.
ArcFoundry, LLC (“ArcFoundry,” “we,” “our,” or “us”) respects your privacy and is committed to being transparent about the information we collect, why we collect it, and how we use it.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, communicate with us, or use ArcFoundry products and services.
Our philosophy
Complexity is inevitable. Confusion isn't.
That principle applies to privacy as much as it applies to software.
We collect only the information reasonably necessary to provide our services, improve our products, support our customers, maintain security, and communicate with you.
We do not sell personal information or build advertising profiles using customer business data.
Information we collect
Information you provide
Depending on how you interact with ArcFoundry, you may provide information including:
- Name
- Email address
- Phone number
- Company or business name
- Business and operational information
- Account and profile information
- Messages, support requests, and other correspondence
- Files, photographs, records, notes, and documents
- Customer or end-user information entered into an ArcFoundry product
Information collected automatically
When you visit our website or use our services, we or our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Pages or features accessed
- Referring website
- Approximate location derived from an IP address
- Usage, performance, and diagnostic information
How we use information
We may use collected information to:
- Provide, operate, and maintain our services
- Create and administer user accounts
- Configure and support business operating systems
- Respond to inquiries and support requests
- Send service-related communications
- Process requested workflows and automations
- Improve product reliability and performance
- Protect accounts, services, and users
- Diagnose technical problems
- Comply with applicable legal obligations
- Enforce our agreements and policies
Business data
ArcFoundry products may process operational information selected and entered by a customer. This may include customer records, appointment details, schedules, project information, employee or contractor information, equipment records, photographs, documents, notes, communications, and reporting data.
Business data entered into an ArcFoundry system remains the customer's data.
We do not claim ownership of business information that customers choose to store within our services.
ArcFoundry processes this information to provide, maintain, secure, and support the services requested by the customer.
Customers are responsible for ensuring they have the authority and any required permissions or consent to provide information about their own customers, employees, contractors, or other individuals.
Communications
If you provide an email address or phone number, we may use it for communications related to the services you request, including:
- Account and security notifications
- Appointment reminders
- Scheduling and workflow updates
- Operational notifications
- Pickup or service-completion notices
- Customer support
- Important product or policy updates
Where required, non-essential or promotional communications will be sent only with appropriate consent and will include a method to opt out.
SMS messaging
Certain ArcFoundry systems allow participating businesses to send operational text messages to their customers. Messages may include appointment reminders, scheduling updates, service-status notifications, pickup notices, and support communications.
SMS consent must be provided voluntarily through the applicable business's disclosed opt-in process. Consent to receive text messages is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to unsubscribe.
- Reply HELP for assistance.
After a valid opt-out request, no additional messages will be sent unless the recipient later provides new consent, except for a final confirmation that the opt-out request was processed.
Mobile opt-in information and consent will not be sold or shared with third parties for their own marketing purposes.
Telecommunications providers and messaging service providers may process phone numbers and message data as necessary to deliver communications.
Third-party services
ArcFoundry relies on service providers and integrations to operate its website, products, communications, and infrastructure.
Depending on the services being used, these providers may include:
- Google Workspace and Google Cloud services
- Cloudflare
- Twilio
- GitHub
- OpenAI, where an AI-powered feature is enabled
- Square or other payment providers, when enabled
These providers process information under their own agreements and privacy practices. We disclose information only as reasonably necessary to provide the relevant service, comply with law, protect users, or complete a requested integration.
Data security
We use commercially reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.
No method of electronic storage or transmission is completely secure. Accordingly, we cannot guarantee absolute security.
Customers are also responsible for protecting their credentials, devices, user permissions, and connected accounts.
Data retention
We retain information for as long as reasonably necessary to:
- Provide and support our services
- Maintain accurate business and transaction records
- Meet contractual and legal obligations
- Resolve disputes
- Prevent fraud or abuse
- Protect the security of our systems
When information is no longer required, we may delete, aggregate, or anonymize it where reasonably practical.
Your privacy rights
Depending on where you live, applicable law may give you rights to:
- Request access to personal information
- Correct inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Withdraw consent where processing relies on consent
- Object to or restrict certain processing
We may need to verify your identity before completing a request. Some information may be retained where required by law or necessary for legitimate business purposes.
Children's privacy
ArcFoundry services are intended for businesses and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information directly to ArcFoundry, please contact us.
Changes to this policy
We may update this Privacy Policy as ArcFoundry and its products evolve.
When we make changes, we will publish the revised policy on this page and update the effective date. Material changes may also be communicated through the applicable service or by another reasonable method.
Contact us
Questions, requests, or concerns about this Privacy Policy may be sent to:
ArcFoundry, LLC hello@arcfoundry.io arcfoundry.io