One appointment. Connected from arrival to pickup.

An appointment is more than a calendar entry

One owner may bring several dogs, each with its own visit history and paperwork. During the groom, Kate also needs to keep track of progress, communicate with the owner, and coordinate pickup.

I built the system around a simple question: What does Kate need to know or do next for this appointment?

What I built

I connected owners, dogs, appointments, paperwork, and visits while keeping the important differences. One household can have several dogs, and each dog keeps its own visit details.

I built Barkline into that same system so customer conversations and message status have a place alongside the appointment.

Follow one appointment through the system

Follow the workflow from appointment to pickup. These are real screens and existing records from September 25, 2026, with private details removed.

1. 01

   Appointment → the household and its dogs

   Start with the owner and their dogs. Each dog has its own record, connected to the household and the right appointment. The booking also keeps a reference to its calendar event.

2. 02

   Paperwork → the right visit

   Paperwork stays with the visit. Kate can see whether it’s still needed and open the paperwork from there.

3. 03

   Grooming progress → what’s next?

   Check-in, bath, grooming, nails, ready, and picked up each have a place in the visit. The example below shows the recorded times for a completed visit.

   

4. 04

   Customer notification → did it get there?

   Each notification keeps its type, time, and delivery status with the visit. In this example, the confirmation and almost-ready messages are marked Delivered.

   

5. 05

   Reply in Barkline → the customer’s conversation

   Barkline is the communication workspace inside ManeFrame Pink. Inbox, conversations, message history, and queue appear together. Message and conversation records retain customer and visit references so a reply can stay connected to its context.

   

6. 06

   Pickup → the visit’s final milestone

   A pickup timestamp records the final handoff alongside the earlier grooming stages. The appointment’s operational story can be followed from the booking and paperwork records through progress, communication, and pickup.

The everyday impact

What changed for Kate

Kate runs her own grooming business, Pinkie’s Pooch Parlor. ManeFrame Pink supports the day-to-day work behind that business: appointments, paperwork, grooming progress, and conversations with customers.

I built it so she can follow an appointment from check-in to pickup, update its progress, and find the customer’s conversation in the same system.

That’s what I wanted this to do: make the business easier for her to run.

My part

I designed and built the connections between household and pet records, appointments, paperwork, the calendar, and customer messages for Kate’s business.

I designed Barkline as part of that appointment workflow, with conversation context and message status available inside the application.